Should you have any question, please contact BeeStorm Team at email@example.com
1. Shipping Policy
Orders received will be processed and delivered to your door step within 3 to 5 working days via Poslaju Or Relevant Courier Services.
For VIRTUAL EVENTS (or product related to Virtual event) please refer the product delivery date at "Event Details" at our WebSite.
Orders are shipped within Malaysia only. We do not ship to P.O. Box address. If the particular Event or Product stated will be delivered out of Malaysia, then it will be shipped.
We are charging RM15 flat rate per order for delivery within Peninsular Malaysia and RM20 flat rate per order for delivery to East Malaysia. It may differ depending on type of events. (Please keep track on current rates with admin if needed)
2. Refund Policy
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
There will be NO REFUND for VIRTUAL EVENTS. A Refund also needs a proper documentation or a proper quality picture to verify the process further.
3. Return Policy
We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to firstname.lastname@example.org. Once we have confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we will deliver you the replacement product(s) within 10 to 15 working days.
To return your products, please call us at 0178232310
We are committed to protect your privacy. We does not sell, share or trade customers personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
To deliver products that you purchase from our website.
The personal information we collect may include your:
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.