BeeStorm

BeeStorm Policy

Welcome to BeeStorm! Please read our policies carefully as they outline your rights and responsibilities when shopping with us or participating in our events. By registering or making a purchase, you agree to be bound by these policies.

1.Shipping policy

Orders will be processed and shipped within 3–5 working days (not applicable for events) after payment is confirmed (excluding weekends and public holidays).
Shipping times may vary depending on courier performance, location, and unforeseen delays.
Tracking numbers will be provided once items are shipped.

2. Refund Policy

Refund requests must be made within 24 hours after placing an order.
Once shipped, no refund requests will be entertained, except in cases where the product is defective (see Return Policy).
Transaction and processing fees (such as payment gateway or bank charges) are non-refundable.
For virtual events or event-related products, all sales are final and non-refundable.

3. Return Policy

Returns are only accepted for items that are defective or damaged upon receipt.
You must notify us within 7 days of receiving the item, together with photo/video proof.
Items must be returned within 30 days of delivery, in original packaging and condition.
Return shipping costs are borne by the customer, unless required otherwise by law.
Once verified, BeeStorm will issue a replacement or refund (excluding non-refundable fees).

4. Missing or Damaged Items Policy

Customers are advised to record a video when unboxing parcels for safety purposes.
Any dispute regarding missing or damaged items must be supported with clear photo/video evidence.
Claims without sufficient evidence may not be processed.

5. Privacy Policy

We collect personal information such as name, address, phone number, email, and transaction details for the purpose of order processing, event management, and communication.
We do not sell, rent, or trade your personal data to third parties.
Data may be shared only with trusted service providers (e.g., courier, payment gateway) strictly for fulfilling your orders.
Data Retention: We retain your personal data only as long as necessary to fulfill orders or as required by law.
Your Rights: You have the right to access, correct, update, or request deletion of your data. Please email us at [insert email] for assistance.
Security: We apply reasonable measures to safeguard your data, but cannot guarantee absolute security.
Policy Updates: We may update this policy from time to time. Material changes will be communicated via email or website notice at least 14 days in advance.

6. Wallet Policy

Wallet credit is non-transferable and non-refundable.
Wallet credit cannot be exchanged for cash.
Usage of wallet credit is subject to the terms set by BeeStorm.
BeeStorm reserves the right to amend or cancel wallet-related promotions at any time.

7. Event Policy

a) No Completion, No Rewards
b) Exception to No Completion Policy

All of our events follow a No Completion, No Rewards policy. Participants must complete the event as stated in the event details in order to receive entitlements (e.g., medals, e-certificates, merchandise).

We understand that unforeseen circumstances such as medical conditions, accidents, or emergencies may prevent a registered runner from completing an event.

In such cases, participants may submit valid supporting documents (e.g., medical certificate, hospital admission note) within 7 days after the event period.
Approval of exceptions is at the sole discretion of BeeStorm.
If accepted, the participant may still be entitled to receive the event rewards (such as medals or e-certificates).
Incomplete submissions or cases without proper documentation will remain under the No Completion, No Rewards policy.

8. Governing Law

These policies shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with BeeStorm products, services, or events shall be subject to the jurisdiction of the courts of Selangor, Malaysia.

Our Policy